This is a working library for IOA clients who want their workers’ compensation program to behave the same way in every location, on every claim, regardless of who is on shift.
What is here
Short, practical write ups on the parts of an injury management program that decide cost: how the first hour after an injury is handled, how an injured employee is communicated with, and how quickly and consistently people are returned to productive work.
Each one follows the same shape. What usually goes wrong, the protocol that fixes it, the numbers that tell you whether it is working, and the one thing to do first.
Who it is for
Owners, CFOs, and the HR, risk, safety and operations leaders who carry workers’ compensation cost. It assumes you already have a program and suspect it runs on individual effort rather than on a system.
How to use it
Read the protocol sections as a checklist against what your organization actually does today. The gaps that surface are the build list. If you want help working through them, or want to see how your program measures against the benchmarks referenced here, speak to your IOA representative.